VIP Upgrade FAQ

When do I need to arrive?

Form a line at the venue's main entrance at the time listed for your show below, and a representative will check you in. Don't be late or we cannot guarantee participation in the VIP event.

1/13 Atlanta, GA
Arrival time: 4:30pm

1/14 Nashville, TN
Arrival time: 4:30pm

1/15 Cincinnati, OH
Arrival time: 4:30pm

1/17 Pittsburgh, PA
Arrival time: 4:30pm

1/18 Silver Spring, MD
Arrival time: 4:30pm

1/19 Philadelphia, PA
Arrival time: 4:30pm

1/21 Lowell, MD
Arrival time: 4:00pm

1/22 New York, NY
Arrival time: 4:30pm

1/24 Detroit, MI
Arrival time: 4:30pm

1/25 Chicago, IL
Arrival time: 4:30pm

1/26 Minneapolis, MN
Arrival time: 3:30pm

1/28 Kansas City, MO
Arrival time: 4:30pm

1/29 Oklahoma City
Arrival time: 4:30pm

1/30 Dallas, TX
Arrival time: 4:30pm

2/1 Phoenix, AZ
Arrival time: 4:30pm

2/4 Los Angeles, CA
Arrival time: 4:30pm

2/8 Philadelphia, PA
Arrival time: 4:30pm

What do I need to bring with me to gain entry?

Shortly after placing your order you will receive an email receipt from us. Simply show it to us on your phone, or you may print out a copy. You'll also need to bring your general admission ticket with you.

Is there an age limit for the event?

The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.

Can I accompany my child to the event without buying an upgrade?

1 parent or guardian is allowed to accompany a minor age 15 or under without buying an upgrade, but you both must still have a general admission ticket to the concert. Otherwise the venue will not allow entry.

Can I get a refund for my upgrade?

Due to their limited nature, all upgrades are non-refundable and non-exchangeable.

Still have questions? Contact us at support@flysouthvip.com.